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Customer Care

At SAW Equipments Pvt. Ltd., we believe that exceptional customer care is the cornerstone of a strong and lasting partnership. Our commitment to you is to provide reliable and consistent support, ensuring your experience with us is always positive. Through continuous training and a deep understanding of our customers' needs, our dedicated team is always ready to go the extra mile. We regularly seek feedback through surveys and direct conversations to continually improve our service offerings.

Our Commitment to You:

  • Centralized Customer Care: Our dedicated customer care center is equipped to handle all your inquiries efficiently.
  • Expert Support Staff: Our team consists of technically trained professionals with multi-lingual capabilities, ensuring clear and effective communication.
  • Structured Complaint Management: We utilize a multi-tiered escalation system and a dedicated complaint tracking system to manage and resolve pending issues promptly.
  • Comprehensive Service History: We maintain a detailed service history for all our customers, allowing us to provide informed and personalized support.
  • Continuous Improvement: A feedback loop to our performance engineering department ensures that all customer insights are used to enhance our products and services.

Annual Maintenance Contracts (AMC)

To help you reduce production losses and eliminate the need to maintain your own spare parts inventory, we offer tailored Annual Maintenance Contracts (AMC). For specific equipment, we also provide a special Comprehensive AMC (CAMC) which includes spare parts coverage. This allows you to focus on your core business while we take total care of your workshop equipment, eliminating the need for you to employ a full-time technician.

Benefits of an AMC:

  • Scheduled Service Visits: We conduct periodic, scheduled service visits to ensure your equipment is always in optimal condition.
  • High Equipment Uptime: Regular maintenance ensures maximum availability and performance of your equipment.
  • Rapid Response: We guarantee a response within 4 hours of a call registration in our Customer Care System.
  • Priority Support: In the unlikely event of a machine breakdown, you receive high-priority response and support.
  • Peace of Mind: Consistent equipment availability and performance give you peace of mind and allow you to focus on your business goals.
  • Reduced Ownership Cost: Preventative maintenance and timely service reduce long-term ownership costs.
  • Operator Training: We provide refresher training to your operators to increase safety, quality, and overall productivity.

For more information on our AMC / CAMC plans, please contact us at:

  • Email: info@sawequipments.in